Terms & Conditions

We provide ticketing, participant account access, and a closed-loop event wallet for use within participating events and approved event merchants.

Event-specific information shown during checkout, including pricing, timing, refund rules, and operational restrictions, forms part of the contract with the buyer.

Tickets for events taking place on a specific date or within a specific period are generally non-refundable. This reflects the usual position for date-specific leisure services under UK consumer law. If the event is cancelled or rescheduled, or if a refund is otherwise required by law, the organiser's applicable refund process will apply.

Wallet credit is designed for use within the relevant event ecosystem and does not have cash value outside that ecosystem. It may not be transferred, exchanged, or redeemed for cash except where a refund is offered under the applicable event rules or required by law.

Any refund process for unused wallet balance will be described before purchase and on the participant wallet pages. Unless stricter event-specific rules are shown in advance, unused wallet balance may only be refunded after the event ends and no later than 14 days after the event end date.

Where a participant has eligible card-backed balance, they may be able to request an auto refund through the participant refund flow. Card refunds are normally sent back to the original payment method used for the relevant top-up where legally and operationally possible.

Where a participant has eligible cash-backed balance, auto refund is not available. Cash-backed refunds must be collected or processed manually within the same 14-day period at the address specified by the event organiser or organiser company.

Approved refunds are usually processed within 5 to 10 working days, although the exact timing may depend on the payment provider or the organiser's manual payout process.

Nothing in this section is intended to exclude any redemption, cancellation, or consumer rights that apply as a matter of law.

Any ticket fee and any wallet top-up fee will be shown clearly to the customer before checkout or top-up is confirmed.

A fee may apply to the first wallet deposit or top-up. Where it applies, that fee will be shown to the user before the first top-up is completed.

Unless required by law, or unless the relevant service was not provided with reasonable care and skill, fees that have already been applied for a completed service are generally non-refundable.

Payments and refunds may be processed through Stripe or another payment provider made available through the platform.

Where Stripe-hosted payment pages or tools are used, payment card details are processed by Stripe rather than stored on our servers. We may store related payment and refund references needed to confirm payment status, support refunds, reconcile transactions, and maintain records.

Payment processing may involve fraud-prevention, security, and compliance checks carried out by us, Stripe, card networks, or other parties involved in the payment chain.

If an event is cancelled or materially changed, ticket and wallet remedies will be handled in line with the organiser's published policy and any rights required by law.

If the wallet, payment, or ticketing service does not work as promised, we will investigate and provide an appropriate remedy, which may include correction, replacement, re-performance, or refund where required by law.

Participants must keep their account credentials secure and must not share access with others.

Linking a bracelet or ticket to a participant account is intended to help protect balance data, purchase history, and any refund workflow connected to that participant.

Event organisers and managers using the platform must not delete an event, or request deletion of an event, until at least 14 days after it has ended.

Deleting an event too early can prevent participants from using the stated refund window, so organisers and managers are responsible for keeping the event available long enough for refunds to be processed.

Nothing in these Terms limits or excludes rights that consumers have under applicable law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

If any part of these Terms conflicts with mandatory consumer law, the mandatory law will prevail.