Terms & Conditions

We provide ticketing, participant account access, and a closed-loop event wallet for use within participating events and approved event merchants.

Event-specific information shown during checkout, including pricing, timing, refund rules, and operational restrictions, forms part of the contract with the buyer.

Tickets for events taking place on a specific date or within a specific period are generally non-refundable unless the event is cancelled, materially changed, or a refund is required by law.

Wallet credit is designed for use within the relevant event ecosystem and does not have cash value outside that ecosystem. It may not be transferred, exchanged, or redeemed for cash except where a refund is offered under the applicable event rules or required by law.

Any refund process for unused wallet balance will be described before purchase and on the participant wallet pages. Depending on the funding source and the event rules, refunds may be available only after the event ends, may require verification, and may be returned only to the original payment method where legally and operationally appropriate.

Where manual refunds are offered for cash-backed or otherwise non-automated balances, the process, evidence requirements, and deadlines will be stated in the event information or participant support flow.

Nothing in this section is intended to exclude any redemption, cancellation, or consumer rights that apply as a matter of law.

Any ticket fee and/or wallet top-up fee will be shown clearly to the customer before the event starts.

Unless required by law, or unless the relevant service was not provided with reasonable care and skill, fees that have already been applied for a completed service are generally non-refundable.

Payments and refunds may be processed through Stripe or another payment provider made available through the platform.

Where Stripe-hosted payment pages or tools are used, payment card details are processed by Stripe rather than stored on our servers. We may store related payment and refund references needed to confirm payment status, support refunds, reconcile transactions, and maintain records.

Payment processing may involve fraud-prevention, security, and compliance checks carried out by us, Stripe, card networks, or other parties involved in the payment chain.

If an event is cancelled or materially changed, ticket and wallet remedies will be handled in line with the organiser's published policy and any rights required by law.

If the wallet, payment, or ticketing service does not work as promised, we will investigate and provide an appropriate remedy, which may include correction, replacement, re-performance, or refund where required by law.

Participants must keep their account credentials secure and must not share access with others.

Linking a bracelet or ticket to a participant account is intended to help protect balance data, purchase history, and any refund workflow connected to that participant.

Nothing in these Terms limits or excludes rights that consumers have under applicable law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

If any part of these Terms conflicts with mandatory consumer law, the mandatory law will prevail.